January 5, 2020
What Is the Next Big Thing in 2020?
For 2020, the opportunity is to turn connected customer data into a better handover between marketing, sales and service.
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Insights on digital transformation, Salesforce, customer experience, and marketing excellence.
85 articles
September 25, 2019
Fast and intuitive creation of customer journeys in Journey Builder
Watch how Salesforce Marketing Clouds Journey Builder works In less than 2 minutes you will see how Journey Builder works in Salesforce Marketing Clou...
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September 21, 20191 minute
360 Customer view in 3 minutes
Challenge: Connect 3 channels in 3 minutes It can seem like an impossible and very time consuming task to connect all your channels and systems and ge...
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January 5, 2019
What Is the Next Big Thing in 2019?
The next big thing in 2019 starts with leadership: clear decisions, time to experiment and responsibility for the customer experience.
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